What if a customer leaves a bad review about my business online?
There isn’t a business on the planet that has not received negative feedback from one of its customers. As businesses grow, training becomes a bigger opportunity and one of the key ways that businesses grow is from the feedback it receives from its customers. The best way to deal with a bad review is to respond empathetically to the customer. Let them know that you are sorry for their experience and offer to make things right with the customer by providing contact information of a decision maker at your company. In addition, your company needs to make sure there is a system in place to drive happy customers to online review sources to offset any negativity that may arise.