What if I don’t want other customers to see bad reviews?
On most business listing sites, you cannot simply remove negative reviews so they magically disappear. In fact, the only way to get some of these sites to pay attention to a removal complaint is to provide a written document typically created by a lawyer. This can be costly even for big brands as these billable hours are expensive. Ideally, you want to have a reputation management system in place with staff trained to respond to this negative feedback. With this program in place, it helps your business understand internal issues quickly and you have the ability to change the customers perspective with a solid resolution. The best way to offset bad reviews is to have a steady stream of good reviews coming in from a review solicitation program.